CSM Terms & Conditions 

Clear Solutions Marketing (CSM) operates on a strict no-refund policy due to us being a service-oriented company. Which means the business will not issue refunds for purchases, regardless of the reason. The service of non-intangible items is offered, like digital marketing materials & meetings.  Meaning they've already been performed, consumed, or accessed, unlike physical goods, you can return; however, you can dispute charges, cancel future payments, or report deceptive practices if the service wasn't promised, often using clear terms, documentation, and consumer protection agencies like the FTC.

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Why are services Different from goods?

• Intangibility: A service is an action or effort (like a consultation, software access, or phone plan), not something you physically possess to return.

• Consumption: Once the service is rendered ( e.g., the consultation is done), the value is used up, making a literal 'take back' impossible.

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What can you do ( if the service was bad or misleading)?​

• Dispute Charges: If you paid with a credit card, dispute the charge with your bank, especially for "Item or Service not as described, using proof of your agreement and the company's failure to deliver. ​

• Cancel Future Payments: If you're still being charged, immediately contact Clear Solutions Marketing (CSM) (get confirmation!) or cancel via your bank/payment app to stop future billing.​​

• File Complaints: Reports deceptive practices to the FTC, Better Business Bureau (BBB), or your state Attorney General, or flag patterns of abuse, notes NBC10 Philadelphia.

• Document Everything: Keep records of promises (emails and ads) and your attempts to resolve the issue;  this is crucial for chargebacks and complaints. 

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